The Your.MD chatbot provides medical advice based on the symptoms you describe so you can make better health decisions anytime, anywhere, for free and without necessarily going to a doctor. However, it can provide medical advice, recommend treatments or direct a user to the nearest medical facility, based on access to a vast library of data. Obviously, a chatbot will never be able to fix a broken leg. For example, a weather bot may fetch and display the forecast for a user. Unsurprisingly, more and more companies are thus starting to use chatbots to engage with their customers and improve their brand communication.Įxamples of chatbots and uses to improve your business Another way to be proactive is to fetch information before the user even asks for it. So your own chatbot could potentially reach over a billion users! Two of the biggest bot platforms are Facebook Messenger, which now has 900 million monthly active users, and KIK, which has surpassed 200 million. Indeed, chatbots allow millions of people to interact with your brand without a human on the other side. If you own a business, you can’t afford to ignore chatbots as they become an increasingly effective marketing tool. How does artificial intelligence benefit e-commerce? On this subject, you can also read our article : From the user’s perspective, a script-based bot is a personalized and engaging way to interact with a brand, while assuring the company that it will never take the liberty of saying something inappropriate.īoth aim to create more personalized content experiences for users, whether they’re watching a video, reading articles, or purchasing a product. The other is based on a multiple choice script: more secure, they allow you to control what is said by the chatbot.One uses artificial intelligence: although AI has huge potential and is improving every day, it still lacks accuracy and consistency when it comes to brands.There are currently two main types of conversational agents: These conversational agents can also provide rich responses that combine text and media, or simplify the conversation by giving a set of options for choosing the response. Siri or Cortana where we use voice, but receive responses combining voice and text). in Facebook Messenger), voice-based (e.g. Rather than contacting a customer service representative to answer a question, consumers could then speak to a chatbot and get an answer almost immediately.Ĭhatbots are digital interfaces where the main mode of interaction is a conversation. The rest will be managed by automated software like chatbots. Search trends on the term “chatbot” over the last 12 monthsĪs such, Gartner predicts that only one-third of customer service interactions will require human intervention by 2017.
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